Thank you for your interest and trust in Eagle. We understand your concerns about alerts from antivirus software or security suites regarding Eagle.

We want to assure you that Eagle software is completely safe. Antivirus programs may incorrectly flag security software as high-risk or containing malicious code for several reasons:

Why false positives occur

Antivirus sensitivity: Some antivirus programs have very high security settings that may trigger alerts for any unknown or uncommon software, even when it's safe (e.g., 360).
Heuristic detection: Many antivirus programs use heuristic detection methods to identify potential malicious code. This approach can result in false positives, especially when software uses programming patterns or behaviors that malware might also use (e.g., Microsoft's PowerShell).
Software updates: When software is recently updated, antivirus programs may not have added the new version to their list of safe software yet.
Signature issues: Antivirus software may flag programs that don't use valid digital signatures (e.g., Windows Defender Antivirus).

Our security measures

To ensure user peace of mind, the Eagle team submits every software version to VirusTotal for scanning. VirusTotal is a reputable online service (https://www.virustotal.com/gui/home/upload) that uses over 57 antivirus engines to detect any known viruses or malicious code. We welcome you to verify this yourself.

Additionally, our development team conducts thorough security reviews of our software, and our product has passed multiple independent security checks. We also use digital signatures to ensure software integrity and verify its source.

What to do if you receive alerts

If your antivirus software continues to show alerts, it's typically a false positive. For personal users, you can try adding Eagle to your antivirus software's whitelist or trusted list to prevent future alerts. If you're using Eagle in a corporate environment, we recommend contacting your IT department to explain the situation. They can help address this issue or conduct an independent security review.

We take your security and privacy very seriously and continuously work to enhance our software's security. If you have any other questions or concerns, whether personal or company-related, we're happy to provide necessary information or support. Please contact us anytime.

Does antivirus software detecting Eagle as suspicious affect its use?