Files in the Eagle library that display as a slashed eye icon or appear as broken images in the details page typically indicate that the software cannot properly access or load the files. Below are several common solutions to help you troubleshoot and fix such issues.

Solution 1: Check File Sync Status

Use the Sync function or right-click the "Open in File Manager" option to check if files have been properly synced to your local device.

For detailed steps, please refer to: /support/article/how-to-check-file-sync-status-using-the-view-in-file-explorer-option

Solution 2: Scan and Repair Hard Drive Using System Tools

Hard drive bad sectors may be caused by improper usage such as incorrect drive ejection, unstable voltage/current, or physical damage to the hard drive. You can try using the repair tools provided by your operating system to fix these issues.

For detailed steps, please refer to: /support/article/how-to-scan-and-repair-hard-drives-using-built-in-system-tools

Solution 3: Check Library File Status

When images cannot display properly, you need to verify the actual data status on your computer. Check three key files: "original file," "thumbnail," and "metadata.json" file. The status of these files can help pinpoint the specific cause of the problem, such as missing files, naming errors, or file corruption.

For detailed steps, please refer to: /support/article/how-to-check-eagle-library-file-status

Solution 4: Force Clear Cache and Reload Library

If you've confirmed that all data and original files in your library are completely saved on your local hard drive, but the folder categories, file thumbnails, or tags display incorrectly in the software, you can try using the "Clear Cache and Reload" function. This operation will generate new cache files and rescan the entire library data.

For detailed steps, please refer to: /support/article/how-to-clear-cache-and-reload-your-library

Solution 5: Check Sync Status (Uploaded, Downloaded)

Confirming whether the file sync status shows as uploaded or downloaded can resolve some file display issues.

For detailed steps, please refer to: /support/article/how-to-check-sync-status-uploaded-and-downloaded

Solution 6: Disable "Download on Demand" Feature

The "Download on Demand" feature may cause some files to not be fully downloaded to local storage. Disabling this feature may resolve file display issues.

For detailed steps, please refer to: /support/article/how-to-disable-download-on-demand-feature-for-proper-sync

Solution 7: Map NAS Drive to Drive Letter (For Windows)

For users utilizing NAS storage, properly mapping the drive to a Windows drive letter can resolve access issues.

For detailed steps, please refer to: /support/article/nas-why-you-should-map-network-drives-to-drive-letters

Solution 8: Read the "Data Loss" Troubleshooting Guide

If you suspect the issue is caused by data loss, please refer to the dedicated troubleshooting guide.

For detailed steps, please refer to: /support/article/diskread-the-data-loss-troubleshooting-guide

Solution for File List Showing Eye with Slash or Details Page Displaying Broken Images